Only reputable and appropriately qualified Training Providers are given access to the Essential Training Hub Platform. Before giving providers access to the system this preliminary evaluation is carried out to verify your credentials and suitability for delivery of the courses listed. Once you are given access to the site, our continuous monitoring of QA standards ensures that you meet high standards of delivery. Any Training Provider who cannot maintain high standards will not retain their position on our platform.
1. Terms of Use
ESS Training Hub Ltd will sell your products and services through the esstraininghub.co.uk website subject to the terms and conditions set out below. Please read these conditions carefully before proceeding. By using the esstraininghub.co.uk website you signify your agreement to be bound by these terms and conditions.
2. Ending Your Access to the Platform or Services
We may issue a warning, temporarily suspend, permanently suspend, or terminate your access to this platform if you:
We may also temporarily suspend, permanently suspend, or terminate your right to use this platform and/or any of the services we offer if we make the decision to no longer provide access to the platform or any services. Where possible we will try to inform you of any relevant suspension or termination. We are not liable for returning any fees should this be the case.
3. Responsibility
As a training provider, you acknowledge that esstraininghub.co.uk acts as a “gateway” for the booking of your courses. You are required to provide and maintain your own terms and conditions relating to the services you offer. It is your responsibility to ensure that these terms and conditions are clearly communicated to and adhered to by the bookers.
4. Advertising Other Training Providers' Courses
You are strictly prohibited from advertising course dates provided by other training providers. All courses you advertise on the Essential Training Hub must be accredited and delivered by you under your own centre. This site is not designed as a resale model; it is a quality system aimed at training providers promoting their own courses. You must ensure that all advertised courses meet the required accreditation standards and that you are fully authorised to deliver these courses. Failure to comply with these terms may result in the removal of your courses from the platform and could lead to suspension or termination of your access to esstraininghub.co.uk.
5. Pricing and Quality Assurance
Training providers must ensure that the prices displayed on Essential Training Hub are consistent with those on their own websites, promoting fairness for all learners. We will conduct regular quality audits and spot checks on advertised courses. If a provider is found to be competing unfairly or misusing the platform, they will receive a formal request to correct the issue immediately along with a formal warning. A second violation could lead to suspension procedures, and depending on the severity, may result in termination of access.
6. Agreed Discounts and Exclusive Sales Reach
Our experienced sales team at ESS will actively promote your courses featured on the Essential Training Hub website to our extensive client network, providing you with additional sales opportunities as we support our national key accounts. Any discounts agreed upon with our sales team must be consistently offered for bookings made both through the Essential Training Hub platform and manually by our sales team outside of the system. This ensures uniformity and fairness in the promotions offered to bookers. We partner only with providers who meet our high standards of quality, ensuring mutual success and client satisfaction. Failure to honour agreed discounts across all booking methods may result in a review of our partnership.
7. Bookings - Contract of Sale
When a booking is made through esstraininghub.co.uk, an e-mail confirming receipt of the booking and its details will be sent to the booker. The booking represents an offer and payment directly to you, the training provider, for the purchase of your training course, which you must accept. You are responsible for sending a confirmation e-mail to the booker to confirm the course booking.
It is essential that you communicate all relevant course details, joining instructions, and associated information to the booker using the provided e-mail address. You must ensure that any changes to the booker's email address or other contact details are updated promptly to avoid communication issues.
In cases where the booking may not be successful, particularly if the course date is near, you should, wherever possible, offer an alternative that best matches the booker's requirements. However, the booker is not obliged to accept an alternative and may request a refund instead.
8. Payment Options
Bookings made through esstraininghub.co.uk must be guaranteed with a credit or debit card or one of the accepted payment options listed below. Payment will be sent directly to you, the training provider. The full payment will be deducted from the booker's card at the time of booking to secure the reservation.
All prices must be quoted in £GBP plus VAT.
We accept the following payment methods: Credit/Debit Card, Google Pay, Apple Pay, Link, Klarna.
9. Stripe Connect / Card Transaction Fees
We use Stripe Connect to manage payments for all online bookings made through the Training Hub. This system automatically splits the payment, with our 20% commission going directly to us and your 80% payment transferred directly to your linked account. You will receive a link to set up a Stripe account, which will be connected to the Training Hub, allowing you to securely manage your payments and payouts.
As the training provider, you deal directly with the client, and our role is to bring new learners and clients to you. You are responsible for the transaction fees on the total booking amount, which are deducted before your 80% payment is transferred. Stripe supports various payment methods, including major cards, Apple Pay, Google Pay, Link, Klarna, and more.
The transaction fees for Stripe are typically 1.5% + 20p, with some payment methods, such as Link, at a lower rate of 1.2% + 20p. These fees are automatically deducted from the total transaction amount, and you’ll receive the net payment after fees are applied.
Please note that all transaction fees are your responsibility as the payment recipient, as you are dealing directly with the client/learner.
10. Cancellations, Reschedules and Course Transfer Policy
All terms regarding cancellations, reschedules, and course transfers must be confirmed and agreed upon directly with the booker upon booking their course.
Should a training course be cancelled for any reason, you must promptly contact the booker to notify them and offer an alternative date or provide a refund.
If a booker wishes to cancel a course booking, they must notify you in writing. Course cancellations are subject to fees in accordance with your terms and conditions.
Bookers are advised that course transfers may be subject to an administration fee in addition to any cancellation fee arising from the transfer. Fees are normally calculated based on the notice given, the duration and accreditation of the course, and your specific terms and conditions.
Delegates who fail to complete all parts of the course may not be eligible for any refund or free transfer, although exceptions may apply due to individual circumstances at your discretion. This includes those attending virtual courses who experience equipment or internet issues.
Always ensure that the booker refers to your terms and conditions regarding the above policies.
11. Course and Event Information
You are responsible for providing accurate and complete information relating to courses and events within the course Joining Instructions. esstraininghub.co.uk cannot be held responsible for any errors in this information, including but not limited to claims of approvals and accreditations outside of the esstraininghub.co.uk website. Only courses advertised on our site have been accepted via the ESS Quality Assurance Team.
While refreshments and a light lunch may be provided on full-day courses, we advise the booker this cannot be guaranteed. You must ensure that this information is clearly communicated in the course joining instructions.
Course start times must be confirmed in the joining instructions sent to the booker.
For virtual courses conducted online, you must provide bookers with login details to access the course. It is the booker's responsibility to ensure that their IT system is appropriate to connect to and access a virtual course.
Unless otherwise stated in a specific course overview, all delegates must be able to speak, write, and understand English.
12. Specific Course Requirements
Some courses may have very specific prerequisites or terms and conditions attached, such as required experience, qualifications, or health requirements for certain practical courses. For courses held at venues, there may also be specific prerequisites, such as venue requirements and standards, maximum delegate numbers, or requirements for the booker to supply plant, equipment, or materials for the course.
Where such prerequisites exist, you must clearly outline them in the general information and/or joining instructions relating to the course. It is essential to ensure that bookers are aware of these requirements before booking or accepting your terms and conditions.
13. CITB Grants / Approved Training Organisations (ATOs)
If you are an Approved Training Organisation (ATO), please ensure the following:
Effective communication regarding CITB grants is essential to avoid any misunderstandings and to ensure transparency with bookers.
14. Potential Weekend Bookings
If your offices are closed on weekends, you must ensure that any courses scheduled for the following working day are removed from the platform by the end of the preceding business day unless you are willing to operate out of hours and respond to the booker with course joining instructions. This is to prevent any bookings for the following week from being made over the weekend when your offices are not operational. Failure to do so may result in bookings being made that cannot be fulfilled, and you will be responsible for managing any issues arising from such bookings. Please ensure this is clear within your terms and conditions.
15. Quality of Service Provision
By using the esstraininghub.co.uk website, you acknowledge that it serves as a gateway for you to advertise your business and training courses. As a training provider, it is your responsibility to ensure the quality of your courses and to only advertise courses that have been approved by ESS Training Hub Limited. While ESS Training Hub Limited continuously monitors the quality of courses being delivered by appointed training providers, we cannot directly assume any responsibility or liability for the actions, products, and services of training providers and any other third parties.
However, we will support in resolving any quality issues arising from the use of our website to book courses. Please ensure this is clear within your terms and conditions. For technical issues, please contact us at [email protected].
16. Periodic Credit Checks
By using the esstraininghub.co.uk platform, you authorise ESS Training Hub Ltd to conduct periodic credit checks on your company to ensure financial stability. This is necessary due to the potential time gap between booking a course, attending, and certification. The purpose of these credit checks is to verify that your company is financially sound and capable of fulfilling its obligations to bookers.
ESS Training Hub Ltd reserves the right to perform these credit checks at any time and without prior notice. Should any issues of financial instability be detected, ESS Training Hub Ltd may take appropriate actions, which may include suspension or termination of your access to the platform until such issues are resolved.
You agree to cooperate fully with ESS Training Hub Ltd in providing any necessary information or documentation required to complete these credit checks. Failure to comply with this requirement may result in the suspension or termination of your account.
17. Issue of Certificates
Successfully achieved certification will be sent as an e-certificate or otherwise as a document to the address provided by the booker, in accordance with the guidelines of accrediting bodies and your terms and conditions.
If candidates are required to pay an administration fee for a duplicate certificate. Please ensure this is clearly stated in your terms and conditions.
18. Privacy
We value the privacy of our users. Any personal information disclosed to us through the esstraininghub.co.uk website, over the telephone, or in any other way will only be collected, stored, and processed as set out in our Privacy Policy. You are required to handle any personal information of bookers in accordance with our Privacy Policy and relevant data protection regulations.
19. Website Licensing, Access and Use
Approved use of the esstraininghub.co.uk website includes viewing the website, creating, reviewing or editing bookings, or transferring to links provided on the website. Any other use of the site requires prior written consent.
The copyright of the material contained on the esstraininghub.co.uk website belongs to ESS Training Hub Ltd or its training providers, as appropriate.
By using the esstraininghub.co.uk website, you agree not to access, monitor, or copy information for your own commercial benefit or the benefit of another party, or to use any data mining, robots, spiders, scrapers, or other automated data gathering and extraction tools without prior written permission. You also agree not to make any attempts to attack the infrastructure of the website.
20. Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) acts of God, adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial disputes, natural disasters, or injuries and deaths of individuals through accidental circumstances unconnected with us.
By making a booking, the booker accepts responsibility for any damage or loss caused by themselves or members of their party. Full payment for any such damage or loss must be made to you, the training provider. If the booker fails to do so, they will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of their actions. Please ensure the above is clear within your terms and conditions.
21. Complaints
We strive to provide an excellent service and gateway to qualified and accredited training providers. If a booker is dissatisfied with any aspect of your service, they are encouraged to communicate their concerns promptly. To initiate the complaints process, bookers are instructed to contact you directly to request a copy of your complaint’s procedure. You must guide them through the appropriate steps to address and resolve their issue in a timely manner.
At ESS Training Hub Ltd, we take customer feedback seriously and are committed to resolving any complaints efficiently and effectively. We value this input as it helps us continually improve our services and ensure the satisfaction of our customers.
22. Applicable Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law. Access to the esstraininghub.co.uk website and its services is further conditional on your agreement that any dispute or matter which arises will be dealt with by the Courts of England and Wales only, to the exclusion of the courts of any other country.
23. Changes and Updates to these Terms and Conditions
These terms and conditions may be updated from time to time and will be communicated to all providers. Continued use of the esstraininghub.co.uk website indicates your agreement to these terms and any subsequent amendments.
